Internal notes

Information about the Cloud Web licensing subscription: The new sub will need to be sold by their AE, Phillip Kincaid (cc'd). Ryan, please work with Phillip to connect with the customer. Thank you, David Hickman Sr. Director - Americas Customer Success, Renewals & Global Compliance Forcepoint M: +1.512.589.6319 www.forcepoint.com ________________________________________ From: Kozar, Jenny <jenny.kozar@escybersolutions.com> Sent: Monday, March 23, 2026 10:56 AM To: Laff, Ross <rosst.laff@forcepoint.com>; LeFan, Bryan <Bryan.Hector@forcepoint.com>; Hickman, David <dhickman@forcepoint.com> Cc: Croteau, Mark <mark.croteau@forcepoint.com>; DaBrow, Martha <Martha.DaBrow@forcepoint.com> Subject: RE: [EXTERNAL] RE: Int Fin Bnk Thank you for the information. Will the renewals manager be reaching out to the client? Jenny Kozar Director of Operations ES Cyber Solutions (p) 312.584.9898 x816 (m) (708) 505-8900 escybersolutions.com From: Laff, Ross <rosst.laff@forcepoint.com> Sent: Monday, March 23, 2026 10:48 AM To: Kozar, Jenny <jenny.kozar@escybersolutions.com>; LeFan, Bryan <Bryan.Hector@forcepoint.com>; Hickman, David <dhickman@forcepoint.com> Cc: Croteau, Mark <mark.croteau@forcepoint.com>; DaBrow, Martha <Martha.DaBrow@forcepoint.com> Subject: Re: [EXTERNAL] RE: Int Fin Bnk [External] ________________________________________ Jenny: I just found out that the cloud web subscription was under a previous MSSP account, not under the bank's name. This cloud tenant has since been deleted and it is not possible to renew. If they want cloud web, they will need to purchase a new subscription. This will require a complete redeployment. Ross Laff Senior CAM North Central & Great Plains (312) 399.0000 ross.laff@forcepoint.com